I received an email today from TypePad today apologizing for all of the service interruptions over the last month. The email detailed what steps they are taking to remedy the various problems and ensure they don't happen again.
As a customer satisfaction gesture they are offering their users 15 free days of service to make up for the inconvenience caused. The coolest part of their email: if you feel that the service interruptions made the experience really unacceptable or if you were not bothered by the interruptions you may choose more or less compensation.
I didn't notice any interruption in my service, so I didn't take any compensation. It would be interesting to see a breakdown of the levels of compensation people select. Does this kind of system make people more honest and forgiving, or do they simply take advantage of the system?
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